Refund policy
Return and Refund Policy
Last updated: March 15, 2026
Thank you for shopping with Brandtops.
If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
You must provide proof of purchase such as the order number or invoice.
Non-returnable items may include products that have been used, damaged by the customer, or products that are not in their original condition.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed to your original payment method.
Refund processing may take 5–7 business days depending on your bank or payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the product received is defective, damaged, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: brandtopsindia@gmail.com
Phone 2 - 8891700311
Address:
Brandtops
TIRUR , JR BUILDING -
NORTH TOWN- TIRUR
MALAPPURAM, KERALA
PIN - 676101
Ph - 8891700311